Privacy Policy
Effective Date: 1 August 2025
PainWorx (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.painworx.co.za, contact us, or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information you provide:
- Name, surname
- Email address
- Phone number
- Medical information you choose to share when booking an appointment or completing a contact form
- Automatically collected information:
- IP address
- Browser type and version
- Device information
- Website usage data (through cookies and analytics tools)
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Respond to enquiries, bookings, and support requests
- Send appointment confirmations, reminders, and follow-ups
- Improve website performance and user experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
- Healthcare professionals involved in your care
- Trusted service providers (such as IT support, analytics, and marketing tools) who help us operate our business
- Legal or regulatory authorities when required by law
All third parties are bound by confidentiality and data protection agreements.
4. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can control or disable cookies in your browser settings, but some features may not work properly if you do.
5. Data Storage and Security
- We store your personal information securely using encryption, firewalls, and restricted access controls.
- We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Your Rights
Under South African POPIA (and where applicable, GDPR), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your information (subject to legal and medical record-keeping requirements)
- Withdraw consent for non-essential communications
To exercise these rights, please contact us at info@painworx.co.za.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
PainWorx
Email: info@painworx.co.za
Phone: +27 12 001 9346
Website: www.painworx.co.za